Exide Technologies Customer Service Representative in Milton, Georgia
To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to provide World Class Customer Engagements
Ensure every Customer feels great about every interaction with Exide
Manage and resolve all Customer inquiries and issues
Excellent communication skills
Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Finance
Energized by a fast pace environment
Enter purchase orders
Provide consolidated billing and supporting documentation to customers.
Provide written correspondence to Exide Branches and Customers
Maintain warranty files and submit warranty claims on a timely basis.
Gain understanding of various sales and marketing programs
Working knowledge of Transportation and Industrial businesses preferred.
Ability to quickly learn new & use software tools like Salesforce.com, JDE, MS Office
Other tasks or projects assigned as needed
The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School diploma/GED or equivalent required
Ability to work independently with minimal supervision.
High level of accuracy required
Excellent organizational skills and extremely detail minded
Self-motivated team-player in a fast-paced environment
Excellent oral and written communication skills.
Ability to deal with difficult situations and maintain a positive attitude.
Ability to perform basic customer support functions.
Excellent computer skills including working knowledge of Microsoft Office Suite, Salesforce.com and JD Edwards ERP system preferred
College graduate or equivalent education and progressive call center experience preferred
Bilingual (Spanish/English or French Canadian/English) preferred
Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up
Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.
Requisition ID 2019-2264
Category Customer Service/Support
Position Type Regular Full-Time